Tackling Employee Engagement

We meet challenge, resistance and disengagement in our employees in much the same way as we do our service users.  Leaders, like practitioners, are facing the same challenges in terms of behaviour change, particularly when it comes to responding to strategic changes such as public service reform. First line leaders and middle management have the difficult task of translating strategy and reform into practical changes to operations – changes that will deliver the (often imposed) strategy. This is ultimately where resistance is met – usually because that translation has not been delivered in an engaging way, and those impacted the most don’t fully understand or agree with the changes. 

The core principles of engagement are centred on two-way commitment, mutual respect, reciprocal effort, shared ownership and positive outcomes for all parties. When change is imposed, most of these components are lost, which can lead to disengagement. Ensuring that these core principles are retained during times of change is the key to employee engagement – and success. IntraQuest’s acclaimed Tackling Engagement programme is completely scalable for leaders dealing with a disengaged workforce. The theory, practise and skills are all transferable with the right context.